At Luminiai , your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and AI-powered SaaS platform. By using Luminiai, you agree to the terms of this policy.
1. Information We Collect
We collect the following types of information:A. Personal Information
When you sign up, subscribe, or contact us, we may collect:- Full name
- Email address
- Billing information (payment method, transaction history)
- Business name (if applicable)
- Any messages or support queries you send us
B. Usage Information
Automatically collected when you use the platform:- IP address and device data
- Browser type, language, time zone
- Feature usage (e.g., tools used, pages visited)
- Time spent on pages and interactions
C. Generated Content
Content you create using Luminiai tools, such as:- AI-generated text
- Images, videos, and audio
- Code and chatbot configurations
2. How We Use Your Information
We use your data to:- Provide and maintain our services
- Personalize your experience
- Improve our features and platform usability
- Process payments and send billing notifications
- Communicate with you (account updates, support, promotions)
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. How We Share Information
We never sell your personal data. We may share limited data with:- Payment processors (e.g., Stripe) to manage billing
- Analytics tools (e.g., Google Analytics) to improve service
- Hosting and infrastructure providers (e.g., AWS)
- Legal authorities when required by law
4. Your Data Rights
Depending on your location, you have the right to:- Access your personal data
- Update or correct your data
- Delete your account and data
- Export your data in a readable format
- Withdraw consent at any time
5. Data Retention
We retain your data only as long as:- You have an active account
- It is necessary to provide services
- Required by law or internal policies
6. Data Security
We implement industry-standard security practices, including:- HTTPS encryption
- Role-based access controls
- Regular audits and security scans
- Encrypted storage of sensitive data
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:- Keep you logged in
- Track usage analytics
- Personalize your experience
8. Children’s Privacy
Luminiai is not intended for use by children under 13. We do not knowingly collect personal data from minors. If you believe a child has used our service, please contact us for immediate deletion of their information.9. International Users
Luminiai is operated globally. By using our services, you agree that your data may be transferred to and processed in countries outside your own, including the United States, where privacy laws may differ. We comply with international data protection laws including GDPR and maintain appropriate data transfer safeguards.10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will:- Notify you via email or platform message
- Post the new version on this page with an updated date