At Luminiai, we are committed to delivering a high-quality AI-powered experience. Because we operate on a subscription-based SaaS model, our services are accessible instantly upon purchase. As such, we have established the following Refund Policy to ensure fairness, transparency, and consistency.

No Refund Policy for Used Services

Due to the nature of digital services and immediate access to AI tools upon subscription:

• All payments are final once a subscription is active and usage has begun.
• We do not offer refunds for partially used subscription periods or unused credits.
• Refunds are not applicable if you forget to cancel before renewal or choose not to use the service after purchase.

Free Trial and Plan Previews

We encourage all new users to take advantage of:

• Free trials (if available) to evaluate the service
• Our feature comparison page to choose the right plan
• The detailed descriptions of each tool before purchasing a subscription

This helps ensure you’re satisfied before committing to a paid plan.

Subscription Cancellations

• You may cancel your subscription at any time from your account dashboard.
• Once canceled, your subscription will remain active until the end of the current billing cycle.
• After cancellation, no further charges will occur, and no refunds will be issued for the remaining period.

Billing Errors & Duplicate Charges

If you believe you were charged in error (e.g., duplicate payment or incorrect amount), please contact us within 7 days of the charge: 📧 Billing Support: support@luminiai.com If verified, we will issue a full or partial refund for the incorrect transaction.

Refunds Will Not Be Issued For:

• Failure to cancel before renewal
• Dissatisfaction due to misunderstanding of features (please refer to demos or documentation)
• Abuse or violation of our [Terms of Use]
• Account suspension due to misuse of the platform

Exceptional Cases

In very rare circumstances, and at our sole discretion, a partial refund may be granted if:

• The platform was completely inaccessible for an extended period
• A critical feature in your subscription tier failed to function and was not resolved

Each case will be reviewed individually.

💬 Need Help?

We’re here to ensure your satisfaction. If you believe your case warrants an exception, please reach out with details. 📧 Email: support@luminiai.com 📅 Support Hours: 24/7 By subscribing to Luminiai, you agree to this Refund Policy as part of our overall Terms & Conditions.